Evaluation Knowledge Management Processes and Identifying the Effective Factor for their Improvement: Iranian Police Case Study

This study aims to evaluation of knowledge management processes including knowledge generation & acquisition, saving & organizing, dissemination & sharing and application in the public sector especially in police through a case study based investigation and identifies factors affecting for improvement them. The evaluation was examined through 423 questionnaires provided by in different police units (Criminal Investigation department, prevention, traffic ICT, Anti- narcotics and cyber) by using descriptive method. The Delphi technique was used to determine the key factors affecting for improvement the processes. The results of evaluation of processes showed, there are a gap between the current state and the desired state of knowledge management in all units. Delphi technique identifies 14 key factors for improvement knowledge management processes. This study is conducted based on gathered data from police units in Iran, but police units in other countries were not available, and were considered as a limitation of research.